FAQ
Navigate through our FAQ section for quick and easy answers to common questions about our products, services, and processes. Whether you're looking for information on product usage, shipping, returns, or technical support, our FAQ section is designed to provide you with immediate solutions. Organized and user-friendly, it's here to help you get the most out of your experience with our company, ensuring your questions are answered promptly and effectively.
Product Usage
Please refer to the Quick Start Guide included with your product for step-by-step setup instructions. Additionally, video tutorials are available on our website under the 'Support' section
Most of our products are designed with industry-standard compatibility in mind. For specific compatibility questions, please check the product specifications on our website or contact our customer service team
Regular maintenance requirements vary by product. We recommend consulting the maintenance section of your product's user manual for detailed instructions. General tips and maintenance videos can also be found in our 'Resources' section.
Shipping
Standard shipping within our service area typically takes 3-5 business days.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
We do offer international shipping. Costs vary based on destination and package size. For detailed pricing, please contact our sales team.
Returns
We accept returns within 30 days of purchase for most items in new, unused condition. Some restrictions apply.
To initiate a return, please contact us via email at info@globeius.com or call at 305-889-1782. Our customer service team is also available to assist with the process.
Yes, certain items such as custom-made products, clearance items, and perishable goods are not eligible for return.
Technical Support
Our technical support team is available to assist you. Contact us via email at info@globeius.com, or call us at 305-889-1782 during business hours.
Please consult the troubleshooting section of your product manual first. If the issue persists, contact our technical support team for further assistance.
If your product is still under warranty and has developed a fault, please contact our customer service team to arrange for a replacement. Be sure to have your purchase information and product details handy.
